1. How heavy are the concrete bowls, and how should I handle them?

Our vessels are intentionally weighted to feel anchored in the home and stable while your companion eats.

- Large Bowl: ~9kg (including steel inserts)
- Small Bowl: ~4kg (including steel inserts)

For safe handling, always remove the stainless-steel inserts before lifting. Bend your knees, keep your back straight, and lift with care.

2. Are SABI objects dishwasher safe?

The stainless-steel bowl is dishwasher safe, though we recommend handwashing to support long-term finish and form. Careful handling also helps preserve the silicone base and concrete vessel as enduring objects in your home.

3. Will my pet be comfortable using SABI?

Yes. Each bowl is gently inclined for easier access, combined with a weighted vessel and non-slip mat to create a stable, comfortable mealtime experience for your pet.

4. How can I make sure I don’t miss out on exclusive SABI products?

Join The SABI Society. By subscribing to our newsletter, you’ll receive first access to limited releases, new collections, and select invitations, ensuring you don’t miss future expressions of the brand.

1. Can I modify my order?
If you need to make a change, contact us at customerservice@sabipets.com.au
as soon as possible. While we cannot guarantee adjustments after checkout, we will do everything we can to honour your request before dispatch.

2. My shipment is overdue. How can I track my order?
Your shipping confirmation email includes a tracking link where available. If your parcel appears delayed or has not moved for an extended period, contact us at customerservice@sabipets.com.au and we will assist.

3. Are SABI products insured during shipping?
Yes. All shipments are insured against loss or damage while in transit.

Each recommendation is designed to preserve the grain, finish, and longevity of your vessel. To maintain both beauty and warranty, avoid abrasives, harsh chemicals, or any method outside our official care instructions.

For clear, step-by-step instructions on cleaning and long-term care, please refer to our Ritual & Care Blog

SABI currently ships within Australia only and does not offer international delivery. Shipping costs depend on your location and the pieces in your order. Your final delivery fee is calculated and displayed at checkout, with all prices shown in AUD and inclusive of GST.

Link to your shipping policy.

We accept returns for a full refund, exchange, or store credit within 30 days of delivery for items in a pristine condition and in their original packaging. Faulty or incorrect items are handled in line with your rights under the Australian Consumer Law, and returns are complimentary where a fault is confirmed.

Link to your returns policy.